Armed with her nearly 30 years in the shoes of almost every administrative position, Bonnie embarked on a journey through the dynamic world of administrative excellence to entrepreneurship. Her corporate career was primarily carved out as an Executive Assistant (EA), where she served as the backbone for C-Suite executives in national and global arenas across industries. Bonnie's entrepreneurial flame was kindled in those halls of power and decision-making, inspired by the leaders she supported.
Bonnie's journey has taken her through many sectors — from intimate startups to the bustling energy of offices with hundreds of employees. With varied roots within non-profits, home building, engineering, software development, and healthcare, her professional tapestry is as colorful as deep. This rich mosaic of experience has honed her skills. It shaped her into a mentor, admin advocate, and seasoned recruiter of administrative talent, laying the foundation for the inception of Tandem Resource Solutions, which began as an admin recruiting firm and evolved into also providing virtual assistance as a VA agency.
At the helm of Tandem Resource Solutions (TRS), Bonnie's not just the CEO; but a champion for administrative brilliance. With rich experience, she bridges the gap between top-tier admin professionals and forward-thinking organizations craving their ingenuity. Bonnie's journey is fueled by an intimate grasp of the monumental impact these professionals have, as powerhouses of efficiency and innovation.
What is Bonnie's dream? To nurture a vibrant ecosystem where admin and ops pros can thrive, sharing wisdom, sparking creativity, and supercharging their contributions to the entrepreneurial world and beyond. Bonnie says, at TRS, we're more than a team; we're a family, committed to each other's growth, knowledge expansion, and unlocking our collective potential.
Bonnie's dedication doesn’t stop at our company's doors. She's spread her influence far and wide, from the pioneering stages on the advisory board of the now former Association of Virtual Assistants (AVA), to the influential corridors of The Admin Awards and their latest platform, BEACON. Her efforts were spotlighted in 2021 when she stood as a finalist for the coveted Leadership Award, a nod to her relentless pursuit of excellence within her deep rooted, and always at her core, profession.
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WHERE YOU CAN SUBMIT YOUR QUESTIONS ABOUT HOW TO GROW YOUR
PROFESSIONAL SERVICES BUSINESS (NOT ONLY WITH VIRTUAL ASSISTANCE)!
Navigating the intricate world of flight simulators for over three decades at United Airlines, Scott has mastered the art of precision, innovation, and tech savviness. From wrangling the mechanical beasts to harnessing the complex computer systems of multimillion-dollar airplane simulators, he's a maestro of the skies—on the ground. Yet, it’s at TRS where Scott's eclectic genius truly takes flight.
As the powerhouse CFO/CTO and Bonnie's husband and partner in crime (who also answers to "Clyde"), Scott is the backbone of TRS, blending his rich tapestry of skills with an unwavering commitment to propel the company. Whether it’s steering the financial helm with adeptness in QuickBooks, spinning up software magic, or crafting digital masterpieces in Photoshop, Scott's diverse expertise infuses TRS with innovation and efficiency.
Beyond his tech and financial wizardry, Scott shines as a beacon of leadership and inspiration. His hands-on approach in guiding TRS through its daily ventures allows Bonnie to soar as the visionary leader, ensuring the company not only meets but exceeds its audacious goals. Scott’s ability to enhance workflows, troubleshoot with ease, and manage projects with a meticulous eye is nothing short of legendary.
But don’t just take our word for it—Scott's reputation precedes him. Praised for his "attention to detail, unyielding motivation, and pride in the end product," colleagues highlight his "professionalism and leadership" as cornerstones of his character. A true pathfinder, Scott is always "seeking a better way," pushing boundaries to ensure excellence is not just met, but redefined.
As part of our ongoing efforts to enhance our operations and support, we are pleased to welcome Wendy R. to the team as our new Client Success Manager (CSM) and lead Virtual Account Manager (lead-VAM). She will drive our VAM team toward even greater achievements and unparalleled client success!
Wendy brings over 25 years of experience in marketing and advertising to her dual role at TRS. She will be overseeing a talented, dynamic team of virtual account managers (VAMs), ensuring that client relationships are both sustained and strengthened through innovative strategies and meticulous service.
Leadership is at the core of Wendy’s approach. She is passionate about mentoring her team and fostering an environment that encourages growth and collaborative success. Beyond her professional achievements, Wendy is a dedicated volunteer for the Army Aviation Heritage Foundation, integrating her passion for service with her commitment to making a positive impact. Wendy's contribution at TRS capitalizes on her unique blend of leadership, operational acumen, and a customer-first approach, making her a pivotal part of the organization's success.
Libby was TRS' very first "VAM"—Virtual Account Manager. Her key function is to provide exemplary customer service and account management for our booming list of clientele. She is the longest-tenured VA on the in-tandem team and has assisted one of our longest-term clients. Libby supports clients and our VAs alike with a driven and enthusiastic approach, looking for efficiencies and maintaining a fabulous, long-lasting relationship.
Libby has the much desired Type B personality - easy going, relaxed, and highly flexible, with a sprinkling of Type A - rigidly organized, highly conscientious and dedicated to time management. She specializes in administration, organization, data entry, Canva graphics, social media & in being a great accountability partner. Her clients lovingly coin her "the velvet hammer." She's a rapid task switcher with a proven history of assisting her clients with scheduling, reminders, processes & workflow efficiencies. Libby brings fresh ideas to the table, to save time & money. This allows significant growth capabilities for her clients. This rock star consistently goes above and beyond what is expected of her.
After growing up in the NYC suburbs, Anthony pursued a Bachelor's degree in Finance at Belmont University in Nashville, TN. He’s lived in Boston, MA, with his wife and their dog for three years.
Currently, Anthony works both for TRS as a VAM, and as a Senior Analyst for a financial services firm where where he wears many hats and is learning new skills daily. With over 7 years experience in financial services, Anthony is an amazing addition to the VAM team at TRS. He is very detail oriented, organized, and analytical. Growing up, he was heavily involved in music and athletics, which allowed him to develop as a highly accountable team player with a go getter mentality.
Anthony is passionate about autism research and cancer awareness. Having a brother with autism, Anthony understands the importance of verbal and nonverbal communication skills. Overall, Anthony is a well-rounded young professional with a passion for working hard and helping business grow.
Originally from Australia, Sarah moved to the US in 2014 via the UK, working in financial services for 14 years. As a TRS VAM, Sarah now focuses on helping small business owners and entrepreneurs in various industries, leveraging her PM and organizational skills.
Sarah thrives on learning new tech and processes to share with the VAs she manages. Her solution-focused approach involves creative problem-solving and tactical skills such as bookkeeping, project management, client engagement, and more. She's like a professional Swiss Army knife, with a sense of adventure and humor!
Sarah is pursuing her PMP Certification and holds a Leadership & Communication Certificate from Office Ninjas, Berkeley Haas School of Business. She also advocates for the Operations and Administrative profession through her volunteer work with the Admin Awards, an organization that is near and dear to her, and our CEO's heart.
Dana has been a standout VA/VEA with TRS for years, known for her exceptional administrative expertise and her ability to seamlessly support event planners, high-net-worth individuals, and fintech executives. Thanks to glowing client feedback and a serendipitous opportunity to tap into her newly available hours, Dana has leveled up to join our VAM team, where her organizational prowess and client-focused approach continue to shine.
Outside of her professional work, Dana’s dedication to service extends to her role as a full-spectrum doula. Supporting individuals and families through significant life transitions, she approaches this work with the same compassion, care, and respect that define her professional life. Whether she’s assisting a client in business or guiding someone through a transformative moment, Dana brings a sense of calm, trust, and genuine connection to everything she does.
Her holistic perspective, combining heart and expertise, ensures that Dana’s impact is felt on both a personal and professional level, creating lasting value and meaningful experiences for everyone she serves.
Audrey is TRS's Social Media Coordinator. She started her VA journey following a previous career working in the athletic and education world. She has a Bachelor’s Degree from Chapman University and a Master’s from California State University, Fullerton.
Audrey began in admin and marketing, gaining experience in all aspects of virtual business support. She now specializes in creative services such as marketing strategy, graphic design, and content creation/repurposing. Audrey's client base includes small business owners, online coaches, and agency owners. Her strong work ethic, integrity, and customer service are what make her stand out. She has a passion for working with small business owners to turn their time into success and move their ideas toward their dreams with elevated content design and marketing strategy! She comes to TRS with countless happy clients, and years of experience and endless inspiration.
TRS, as a company realized there are several other customer service aspects to focus our energy on. It was hard to do "all the things," especially when the creative stuff wasn't our jam. Audrey came to our rescue and offered us amenities from graphic design to content creation and more. She has a passion for working with small business owners to turn their time into success and move their ideas towards their dreams. We are very fortunate to have her assist us, and as an integral part of our in-tandem team!
Leslie is a Naval spouse, whose husband is stationed in Spain. She, her husband, Ian, and two littles live in Rota, Spain. Ian is a Surface Warfare Officer (soon to be Commander) in the Navy at Base Naval de Rota. Leslie is originally from St. Louis, MO, U.S.A. Leslie, herself, is a former Naval Officer Dietitian, serving on active duty for three years, and then remaining in the reserves for another seven.
TRS was recently accepted into the Department of Defense's Military Spouse Employment Partnership. The DoD strives to increase career opportunities for military spouses by partnering with organizations such as ours that offer a variety of career options, portability, and salaries equivalent to their civilian counterparts. By employing military spouses, TRS, as an MSEP participant, knows first-hand the level of education, loyalty, and talent embodied by this group, leaving little doubt s to their ability to effectively bridge the diverse labor needs of our growing economy.
We are honored that Leslie raised a hand to be our official liaison/coordinator to help us in fulfilling our requirements to maintain TRS's commitment to the program and fulfill our role in bringing onboard our team, military spouses, whenever we can, to fill our open, remote, roles. Leslie exemplifies what it means to be a resilient military spouse. On top of supporting us and the MSEP program, Leslie is the owner and CEO of Uncover Your Digestion Code. Check out her site here: https://bit.ly/4fzZH9D Leslie is a registered Dietician and Personal Trainer.
At Tandem Resource Solutions, we take pride in our team of talented Virtual Assistants (VAs) spread across the heart of the USA and those who may be affiliated with the US-military and stationed overseas - e.g. military spouses. Here's why being US-based makes all the difference:
1️⃣ - Supporting the American Economy: By choosing US-based VAs, you're investing in the growth and prosperity of our nation. Every task our team completes contributes to the strength of local communities and the broader economy.
2️⃣ - Cultural Understanding & Communication: Our VAs understand the nuances of American culture and language, ensuring seamless communication and alignment with your business objectives. No language barriers or misunderstandings here!
3️⃣ - Accessible Across Time Zones: With VAs strategically located in every US time zone (except Hawaii & Alaska), we offer unparalleled accessibility and flexibility. Whether you're an early riser on the East Coast or burning the midnight oil on the West Coast, our team is here to support you.
4️⃣ - Empowering Diverse Talent: We prioritize inclusivity and empowerment, providing opportunities for single mothers, military spouses, stay-at-home moms, BIPOC individuals, and experienced professionals looking for their "second act" to thrive in the remote work landscape.
5️⃣ - Quality & Reliability: Rest assured, our US-based VAs are dedicated professionals committed to delivering top-notch service with a personal touch. You can trust us to exceed your expectations every step of the way.
Join us in celebrating our US-based team's strength, resilience, and diversity! Together, we're transforming how businesses succeed, one task at a time.
This is not our entire rock star team, but we'd like you to meet a "featured" few! (TRS especially loves supporting SAHMs, Single Mothers, BIPOC VAs, Military Spouses, and Women who've possibly, and unfortunately Aged-out of Corporate roles).
It's our pleasure to introduce Tracy. With over 20 years of experience in administration and HR/Recruiting, Tracy brings a wealth of expertise to the table as a seasoned VEA. Her journey began with mastering administrative efficiency, primarily focusing on executive support, calendar management, and data organization. As Tracy’s career progressed, she transitioned into the dynamic realm of Human Resources and Recruiting, where she refined her talent acquisition skills, crafted seamless onboarding processes, and cultivated a thriving company culture rooted in success. Tracy prides herself on thinking outside the box to resolve problems, whether assisting entrepreneurs, non-profit executives, or Fortune 500 companies, ensuring organizational efficiency and success.
Meet Amanda, an exceptional VA at TRS. A Denver, CO native turned Las Vegas resident, she brings a robust customer service background and an unwavering commitment to outstanding support. She is a gracious team player and readily steps in to support fellow VAs during vacations or other commitments. With years of honing her skills in customer inquiries, issue resolution, and ensuring satisfaction, she stands out in her field. Beyond customer service, Amanda boasts her skillful experience in payroll, inventory, and data entry. What truly sets her apart is her tech-savviness, and high level proficiency with various social media platforms. A quick learner, she adapts seamlessly to new technologies and software. In Amanda, you find more than a VA; you discover an in-tandem maestro enhancing your team's capabilities.
Dani is a great addition to our team. With over 15 years of experience in travel, tourism and hospitality, plus a dabble in cross country moving rental sales and customer service, she is dedicated to delivering exceptional customer service and operational support. Most recently as a full-time Reservation Agent for a boutique vacation rental company out of Monterey, CA, and currently as a project-based, and customer service focused Virtual Assistant, she specializes in creating seamless experiences for our clients. Dani's expertise includes managing Airbnb bookings, optimizing listings, and ensuring guest/client/customer satisfaction, backed by a Travel and Tourism Professional certificate from The Travel Academy. She is passionate about operations and committed to helping teams deliver smooth, memorable experiences.
As a Systems Strategist and Online Business Manager/VEA, Ali helps small businesses improve their customer experience and bottom line with project management systems, processes, and productivity tools by providing customized strategies, implementation, and training. She has 18 years of experience in office and operations management, 15 in the corporate space, and 3 in her own business. Ali is a natural problem solver and creates structure for businesses with a supportive approach so that our TRS clients can connect, be visible, scale, and grow their businesses. She specializes in project management systems, developing business hubs, mapping the client journey, process improvement, systems and automation, outsourcing strategy, and customer experience.
Alexandrea “Aly” is a literal Jill of All Trades. She comes from a Customer Service background and has been working remotely as an Executive Assistant since 2014. Having managed 40 hour weeks and up to 15 clients at a time, she can handle anything you throw at her without dropping the ball.
To stay up to date on the latest trends and to satisfy her lifelong love of learning, Aly is currently pursuing her Project Management Professional (PMP) certification in 2022. In her spare time, you can find her volunteering as a Crisis Counselor with CrisisTextLine, FaceTiming with her Army husband or enjoying time with her kids. Aly is a former member of the now defunct, but previously amazing, International Virtual Assistants Association (IVAA).
Kim is a Virtual Assistant with a diverse background which allows her to offer a skill set tailored to meet your needs. As a goal-oriented and autonomous professional, she excels in problem-solving and thrives in fast-paced environments. With expertise in account management, social media management, content creation, and SEO techniques, she brings a keen eye for detail and a commitment to excellence to every task. Her strong communication skills and leadership abilities allow her to effectively manage projects and collaborate with teams. While her highly organized nature ensures efficient workflow and timely completion of tasks. Trustworthy and reliable, she is dedicated to delivering exceptional results with precision and accuracy.
Meet Kristen: Your Proven Business Accelerator!
With a decade of expertise in healthcare and non-profit industries, Kristen is a Virtual Executive Assistant (VEA) specializing in project management, organization, and communications. A vital member of the TRS VA team, Kristen supports diverse industries. She ensures seamless operations and is proficient in tools like Slack, MS Office, Asana, and MailChimp. Beyond copyrighting and Pinterest, Kristen adapts swiftly to new tasks. Her Master’s in Psychology adds a unique edge in client collaboration. Propel your business with Kristen's strategic skills today.
Kristen is the founder and CEO of her solo VA practice, as well as a TRS VA. She began her VA journey in 2003 when virtual assisting was a little-known phenomenon. Kristen offers multiples lines of support to speakers, business owners, agencies, and entrepreneurs.
Over the course of the past 17 years, she has served many clients, including manufacturing plant owners, bed and breakfast owners, vacation property rental management companies, business coaches, nonprofit leaders, and nationally known speakers. Her expertise ranges from every-day word processing or presentations to proposals to social media to coordinating events such as formal galas and fundraisers. She takes pride in meeting with each client, listening to their needs and tailoring a package to meet their objectives.
Molly is an experienced VEA, Online Business Manager and owns a solo VA business and boutique travel agency. She is all things administrative and has been working in the virtual space for the past 12+ years. Her client roster includes world-renowned speakers, authors, executive business coaches, CEO's, consultants and business owners. Molly is well respected by her colleagues, clients and vendors. She is known for her honesty, organizational skills, and being a creative problem solver and thought partner. She truly does it all -- social media, marketing campaigns, presentations, website updates, executive calendar management, travel, spreadsheets, project management etc...Just to name a few. Molly is a former member of the now defunct, but previously amazing, International Virtual Assistants Association (IVAA).
Heather is a dynamic, reliable, and motivated Virtual Assistant with demonstrated success in supporting CPAs, therapists, writers, professional speakers, and entrepreneurs with tasks such as
bookkeeping, marketing, project management, social media management, and content writing. Additionally, Heather specializes in providing valuable, top-notch support to title agencies, realtors,
and real estate attorneys by utilizing knowledge and expertise achieved during her 20+ years in the real estate industry. Recently, Heather obtained her Digital Marketing Science certification from the University of North Carolina at Charlotte as well as certifications through Google Ads, Google Analytics, and HubSpot, further broadening her skill set and ability to support a wider variety of clients.
Kastle is a seasoned content creator, strategist, and copywriter who transforms ideas into compelling narratives that drive business growth. With over a decade of corporate marketing experience and a degree in journalism and marketing, she crafts content that captures attention and converts prospects into loyal customers. A master storyteller, Kastle infuses the power of storytelling into marketing strategies, forging authentic connections between businesses and their audiences. She positions content as a solution to customer needs while highlighting the unique value of products and services.
With expertise in copywriting, content creation, email marketing, blogging, and AI prompt engineering, Kastle delivers tailored solutions that inspire action. Whether developing marketing strategies, optimizing email campaigns, or creating captivating blog series, Kastle's goal is helping businesses grow through the art of storytelling. When not crafting impactful content, Kastle empowers businesses through consulting and presenting, elevating their marketing with innovative approaches.
Jessica has a passion for assisting thought leaders, entrepreneurs and small businesses. Her highly trained focus on organizational management is a true asset to TRS clients. She has experience in various industries such as Government, Education, Healthcare, Non-profit and For-profit organizations. Her wide range of career and volunteer experiences is leading her to obtain certification in Life Coaching, which will allow her to bring all her experiences together and develop a special aptitude for future endeavors. Jessica is a self-starter and intuitive, with a high EQ that helps her understand the varying perspectives of individuals. This aids her in developing strong and lasting partnerships. She prides herself in providing excellent customer service while preserving confidentiality during difficult or emotional customer contact situations. Jessica will provide exceptional change management and assist in executing strategies for business growth. Jessica and her husband have been married for over twenty years and are the proud parents of two astounding young men. On her off-time, Jessica enjoys traveling around the globe, hiking the trails in Colorado, and finding a spot on a beach to relax.
This is Maria. Maria, before becoming a VA, mostly worked in medical environments, but has since become a highly sought-after TRS VA who shows off her unique abilities on the administrative side of business. She is eager and willing to impress her TRS clients! Her skills are amazing and include things like scheduling, insurance, bookkeeping, complaint resolution, sales and social media. Have a website update project? Maria is your gal! She's a WordPress wizard! She prides herself on her customer service skills and the ability to work quickly and efficiently with little or no guidance. She is also an avid learner! Nothing buy HIGH praise from her TRS clients!!
Jennifer is a TRS Virtual Executive Assistant, bringing the precision and foresight honed from her previous role as an award-winning executive assistant (EA), mainly in the government sector. Like the indispensable icebreakers guiding massive ships (like freight liners and cruise ships) through icy waters, carrying many lives and million of dollars of freight, they can't break the ice. Jennifer sees her role as the "icebreaker," the strategic force that clears the path for executives and teams to shine. Invisible (like a Ninja) yet impactful, she expertly navigates heavy calendaring, project management, and budget tracking with a blend of independence, organization, and meticulous attention to detail. Jennifer’s commitment to efficiency, her ability to adapt swiftly without dropping the ball, and her open-minded approach to learning and improvement underscore her dedication to excellence. With a positive attitude and a patient, unflappable nature, she is always ready to take on new challenges, ensuring that the TRS team and its clients navigate smoothly towards success.
Ashley resides in Salt Lake City, UT. She is a professional VEA, and a certified Online Business Manager (OBM), who helps entrepreneurs & executives gain more time in their genius zone through systems and processes, systems, stability and scaling. You'll find her to be a skilled as a strategic planner, an adept researcher and a strong business development pro! Ashley is a lifelong learner who excels at deciphering complicated problems and providing solutions, improving processes, and identifying best practices. She specializes in streamlining communication platforms and document creation. Ashley is a former member of the now defunct, but formerly awesome Association of Virtual Assistants (AVA).
We could list all of Amanda's career accomplishments, but the list is HUGE, so you may have to call us to learn more about her. The bottom line is this VEA thoroughly enjoys helping people and fit together the puzzle pieces of business, making things run smoothly. She comes with solutions, not problems, to even the toughest of scheduling/calendaring scenarios. She is known for her professionalism in dealing with external, high-level professionals, and has helped to coordinate "small" (750) people conferences to larger scale (3,000 and growing). She does not get lost in the details and loves playing "connect the dots." She helped our CEO create our Venmo a VA program an is an admin who loves what she does. Outside of work you will find her volunteering for one of the many causes she is passionate about or reading a book in the local bookstore in hopes of traveling the globe.
Brittany is a thoughtful and experienced virtual assistant for TRS. She has an eye for the details and is known to be highly organized. She takes pride in the work she does for her TRS clients and works hard to ensure there are no errors with the finished products. Each client's work is executed to their utmost satisfaction, and Brittany embraces the highest of professional standards. Her expertise lies in administrative and legal assistant work. As an online business manager, Brittany's mission is to support clients by streamlining operations, boosting efficiency, and driving growth. She specializes in project management, systems management, and team management. Brittany is a proud veteran of the US Army, with her Bachelor of Science, in Legal Studies and is pursuing her Masters in Public Administration. Brittany is a former member of the now defunct, but wonderful, Association of Virtual Assistants (AVA), and a member of its inaugural Advisory Board with our CEO, Bonnie.
Camey is a former TRS VAM (Virtual Account Manager) who stepped down from the role, eager to provide exemplary customer service to her new and existing TRS clients as a project VA. She is especially fond of our business model, "working in tandem," and happily jumps in to assist whenever she is needed. Her support of her fellow VAs is highly regarded. She looks forward to expanding our team and the continued growth of the company. She is a tenured Tandem VA, and is passionate about making business owners’ lives easier with the right organization, systems, and processes put in place to increase their overall productivity. She uses her corporate experience to assist companies with calendar and email management, workflow optimization, social media strategy, bookkeeping, and other administrative tasks. She’s always ready to learn new technology and test out innovative solutions to tackle complex problems..
Malissa holds her bachelor's degree in Communications and has over 15 years of corporate experience with C-level executives, Partners, Attorneys, and Directors at AM100 law firms. With her Big Law experience, she has an eye for seeing that final projects are accurate before they are released. She is the epitome of maintaining composure at all times. She understands the overwhelmed and tech-challenged entrepreneurs and that they require reliable, well-organized and deadline-driven support. Malissa is well versed in many online platforms and enjoys working with our VAs behind the scenes and with you, our current or future clients, on your account and projects. Malissa excels at Kajabi management, Podcast management, Launch management, Online Business Management, funnels & sales pages, course building, Pinterest management, tech support, digital marketing and collateral design. She is also a certified Launch Manager. Wow! Great addition to any team, wouldn't you say? Malissa has also performed the role of VAM on the TRS in-tandem team.
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