Armed with the prestigious Professional Administrative Certification of Excellence (PACE) from the American Society of Administrative Professionals (ASAP), Bonnie embarked on an illustrious journey through the dynamic world of administrative excellence. Her corporate career, spanning over 27 enriching years, was primarily carved out as an Executive Assistant. This role saw her as the backbone for C-Suite executives across various industries, navigating national and global arenas. In these halls of power and decision-making, Bonnie's entrepreneurial flame was kindled, inspired by the leaders she supported.
Bonnie's journey has taken her through a wide array of sectors —from the intimate settings of a 6-person startup to the bustling energy of offices numbering in the hundreds. With roots extending into sectors as varied as non-profits, home building, engineering, software development, and healthcare, her professional tapestry is as colorful as it is deep. This rich mosaic of experiences honed her skills. It shaped her into a mentor, advocate, and seasoned recruiter of administrative talent, laying the foundation for the inception of Tandem Resource Solutions.
At the helm of Tandem Resource Solutions, Bonnie's not just the CEO; but a fervent champion for administrative brilliance. With a rich tapestry of experience, she bridges the gap between top-tier admin professionals and forward-thinking organizations craving their ingenuity. Bonnie's journey is fueled by an intimate grasp of the monumental impact these professionals have, transforming teams into powerhouses of efficiency and innovation.
What is Bonnie's dream? To nurture a vibrant ecosystem where administrative mavericks can thrive, sharing wisdom, sparking creativity, and supercharging their contributions to the corporate world and beyond. At Tandem Resource Solutions, we're more than a team; we're a family, committed to each other's growth, knowledge expansion, and unlocking the zenith of our collective potential.
Bonnie's dedication doesn’t stop at our company's doors. She's spread her influence far and wide, from the pioneering stages of the Association of Virtual Assistants (no longer in business, unfortunately) to the influential corridors of The Admin Awards. Her efforts were spotlighted in 2021 when she stood as a finalist for the coveted Leadership Award, a nod to her relentless pursuit of excellence within the administrative community.
As one of BEACON's Community Ambassadors, a platform echoing a mission of unity and empowerment among administrative professionals, Bonnie continues to champion the cause of collaboration, continuous learning, and peer support.
Beyond Bonnie's executive role, she's shared her narrative and insights with the world as a published author. Her bestselling books not only reflect her commitment to elevating the administrative profession but also serve as a beacon for navigating the choppy waters of adversity with grace and resilience.
Navigating the intricate world of flight simulators for over three decades at United Airlines, Scott has mastered the art of precision, innovation, and tech savviness. From wrangling the mechanical beasts to harnessing the complex computer systems of multimillion-dollar airplane simulators, he's a maestro of the skies—on the ground. Yet, it’s at Tandem Resource Solutions (TRS) where Scott's eclectic genius truly takes flight.
As the powerhouse CFO/CTO and Bonnie's life partner, Scott is the backbone of TRS, blending his rich tapestry of skills with an unwavering commitment to propel the company. Whether it’s steering the financial helm with adeptness in QuickBooks, spinning up software magic, or crafting digital masterpieces in Photoshop, Scott's diverse expertise infuses TRS with innovation and efficiency.
Beyond his tech and financial wizardry, Scott shines as a beacon of leadership and inspiration. His hands-on approach in guiding TRS through its daily ventures allows Bonnie to soar as the visionary leader, ensuring the company not only meets but exceeds its audacious goals. Scott’s ability to enhance workflows, troubleshoot with ease, and manage projects with a meticulous eye is nothing short of legendary.
But don’t just take our word for it—Scott's reputation precedes him. Praised for his "attention to detail, unyielding motivation, and pride in the end product," colleagues highlight his "professionalism and leadership" as cornerstones of his character. A true pathfinder, Scott is always "seeking a better way," pushing boundaries to ensure excellence is not just met, but redefined.
When it comes to navigating the nuances of billing, budgeting for Virtual Assistance, or leveraging tech to elevate your business relationship, Scott is the go-to virtuoso. His multifaceted skill set and commitment to excellence make him an invaluable asset to the TRS team and its esteemed clients.
Mary Kay is TRS' client & VA on-boarding coordinator, as well as the on-the-spot/as-needed Virtual Assistant to our CEO. She comes to us after a career in both retail management and state government. Mary Kay is highly noted for her role as the Jury Commissioner, in the county of which she most recently lived for the past 10+ years. A consummate professional through and through. She excels at organizing people and projects, as well as being an accountability & trusted business partner to our CEO. She can adeptly perform data entry tasks and enjoys research projects. She is resourceful and knows how to get the job done. She is a recent transplant from CO to AZ, where she enjoys the sun and spending time with her grandchildren.
Libby was TRS' very first "VAM" - Virtual Account Manager. Her key function, is to provide exemplary customer service and account management for our booming list of clientele. She is the longest tenured VA on the in-tandem team, and has assisted our longest-term client. Libby supports clients and our VAs alike with a driven and enthusiastic approach, looking for efficiencies and in maintaining a fabulous long-lasting relationship.
Libby has the much desired Type B personality - easy going, relaxed, and highly flexible, with a sprinkling of Type A - rigidly organized, highly conscientious and dedicated to time management. She specializes in administration, organization, data entry, Canva graphics, social media & in being a great accountability partner. Her clients lovingly coin her "the velvet hammer." She's a rapid task switcher with a proven history of assisting her clients with scheduling, reminders, processes & workflow efficiencies. Libby brings fresh ideas to the table, to save time & money. This allows significant growth capabilities for her clients. This rock star consistently goes above and beyond what is expected of her.
We would also like to applaud and thank Libby for helping/volunteering time to support our charity, Equine Therapy Alliance.
Malissa, is a VEA on our team, and also one of the in-tandem VAM team. She holds her bachelors degree in Communications and has over 15 years of corporate experience with C-Level Executives, Partners, Attorneys and Directors at AM100 law firms. With her Big Law experience, she has an eye for seeing that final projects are accurate before they are released. She is the epitome of maintaining composure at all times. She understands the overwhelmed and tech-challenged entrepreneurs and that they require reliable, well-organized and deadline-driven support. Malissa is well versed in many online platforms and enjoys working with our VAs behind the scenes and with you, our current or future clients, on your account and projects.
Malissa is a valuable addition to our VAM team. And as a VA she excels at Kajabi management, Podcast management, Launch management, Online Business Management, funnels & sales pages, course building, Pinterest management, tech support, digital marketing and collateral design. She is a certified Launch Manager and brings much needed advice and support behind the scenes to the VAs who's accounts she manages.
After growing up in NYC suburbs, Anthony pursued a Bachelors degree in Finance at Belmont University in Nashville, TN. He’s lived in Boston, MA with his fiancé and their dog for almost 3 years.
Currently, Anthony works both for TRS as a VAM, and a Senior Analyst for a financial services firm where where he wears many hats and is learning new skills daily. With over 7 years experience in financial services, Anthony is an amazing addition to the VAM team at TRS. He is very detail oriented, organized, and analytical. Growing up, he was heavily involved in music and athletics, which allowed him to develop as a highly accountable team player with a go getter mentality.
Anthony is passionate about autism research and cancer awareness. Having a brother with autism, Anthony understands the importance of verbal and nonverbal communication skills. Overall, Anthony is a well-rounded young professional with a passion for working hard and helping business grow.
Originally from Australia, Sarah moved to the US in 2014 via the UK, working in financial services for 14 years. As a TRS VAM, Sarah now focuses on helping start-ups and solopreneurs in various industries, leveraging her PM and organizational skills.
Sarah thrives on learning new tech and processes to share with the VAs on our team. Her solution-focused approach involves creative problem-solving and tactical skills such as bookkeeping, project management, client engagement, and more. She's like a professional Swiss Army knife, with a sense of adventure and humor!
Sarah is currently pursuing her PMP Certification and holds a Leadership & Communication Certificate from Office Ninjas, Berkeley Haas School of Business. She also advocates for the Operations and Administrative profession through her volunteer work with the Admin Awards, an organization that is near and dear to our CEO's heart.
Audrey is TRS's Social Media Coordinator. She started her VA journey following a previous career working in the athletic and education world. She has a Bachelor’s Degree from Chapman University and a Master’s Degree from California State University, Fullerton.
Audrey began in admin and marketing, gaining experience in all aspects of virtual business. She now specializes in creative services such as marketing strategy, graphic design, and content creation/repurposing. Audrey's client base includes small business owners, online coaches, and agency owners. Her strong work ethic, integrity, and customer service are what make her stand out. She has a passion for working with small business owners to turn their time into success and move their ideas toward their dreams with elevated content design and marketing strategy! She comes to TRS with countless happy clients, and years of experience and endless inspiration.
TRS, as a company realized there are several other customer service aspects to focus our energy on. It was hard to do all the things, especially when the creative stuff wasn't our jam. Audrey came to our rescue and offered us amenities from graphic design to content creation and more. She has a passion for working with small business owners to turn their time into success and move their ideas towards their dreams. We are very fortunate to have her assist us, and as an integral part of our in-tandem team!
At Tandem Resource Solutions, we take pride in our team of talented Virtual Assistants (VAs) spread across the heart of the USA. Here's why being US-based makes all the difference:
1️⃣ - Supporting the American Economy: By choosing US-based VAs, you're investing in the growth and prosperity of our nation. Every task our team completes contributes to the strength of local communities and the broader economy.
2️⃣ - Cultural Understanding & Communication: Our VAs understand the nuances of American culture and language, ensuring seamless communication and alignment with your business objectives. No language barriers or misunderstandings here!
3️⃣ - Accessible Across Time Zones: With VAs strategically located in every US time zone (except Hawaii & Alaska), we offer unparalleled accessibility and flexibility. Whether you're an early riser on the East Coast or burning the midnight oil on the West Coast, our team is here to support you.
4️⃣ - Empowering Diverse Talent: We prioritize inclusivity and empowerment, providing opportunities for single mothers, military spouses, stay-at-home moms, BIPOC individuals, and experienced professionals looking for their "second act" to thrive in the remote work landscape.
5️⃣ - Quality & Reliability: Rest assured, our US-based VAs are dedicated professionals committed to delivering top-notch service with a personal touch. You can trust us to exceed your expectations every step of the way.
Join us in celebrating our US-based team's strength, resilience, and diversity! Together, we're transforming how businesses succeed, one task at a time.
Lizette, is an accomplished career executive assistant (EA), and now a VEA for TRS. She supports her clients with their day-to-day activities, keeping them on top of their schedules, appointments, and commitments. Lizette stays one step ahead and thinks outside of the box, putting herself in the shoes of the business leader - proactive vs. reactive. She assures them that they can go about their day with ease and she'll take care of them. She is known for her excellence in travel planning/logistics, heavy calendaring, meeting & event planning and internal/external communications. She is a knowledgeable and resourceful business partner, and a Member in good standing of the Association of Virtual Assistants (AVA).
Meet Amanda, an exceptional VA at TRS. A Denver, CO native turned Las Vegas resident, she brings a robust customer service background and an unwavering commitment to outstanding support.
A gracious team player, Amanda readily steps in to support fellow VAs during vacations or other commitments. With years of honing her skills in customer inquiries, issue resolution, and ensuring satisfaction, she stands out in her field. Beyond customer service, Amanda boasts experience in payroll, inventory, and data entry. What truly sets her apart is her tech-savviness—proficient in various social media platforms. A quick learner, she adapts seamlessly to new technologies and software. In Amanda, you find more than a VA; you discover an in-tandem maestro enhancing your team's capabilities.
It's our pleasure to introduce, Tracy. With over 20 years of experience in administration and HR/Recruiting, Tracy brings a wealth of expertise to the table as a seasoned VEA. Her journey began with mastering administrative efficiency, primarily focusing on executive support, calendar management, and data organization. As Tracy’s career progressed, she transitioned into the dynamic realm of Human Resources and Recruiting, where she refined her talent acquisition skills, crafted seamless onboarding processes, and cultivated a thriving company culture rooted in success.
Tracy prides herself on thinking outside the box to resolve problems, whether assisting entrepreneurs, non-profit executives, or Fortune 500 companies, ensuring organizational efficiency and success.
Alexandrea “Aly” is a literal Jill of All Trades. She comes from a Customer Service background and has been working remotely as an Executive Assistant since 2014. Having managed 40 hour weeks and up to 15 clients at a time, she can handle anything you throw at her without dropping the ball.
To stay up to date on the latest trends and to satisfy her lifelong love of learning, Aly is currently pursuing her Project Management Professional (PMP) certification in 2022. In her spare time, you can find her volunteering as a Crisis Counselor with CrisisTextLine, FaceTiming with her Army husband or enjoying time with her kids. Aly is a former member of the now defunct, but previously amazing, International Virtual Assistants Association (IVAA).
Kim is a Virtual Assistant with a diverse background which allows her to offer a skill set tailored to meet your needs. As a goal-oriented and autonomous professional, she excels in problem-solving and thrives in fast-paced environments. With expertise in account management, social media management, content creation, and SEO techniques, she brings a keen eye for detail and a commitment to excellence to every task. Her strong communication skills and leadership abilities allow her to effectively manage projects and collaborate with teams. While her highly organized nature ensures efficient workflow and timely completion of tasks. Trustworthy and reliable, she is dedicated to delivering exceptional results with precision and accuracy.
Danella is a Denver-based, 20+ year professional with proven experience driving marketing, communications, branding, event planning and key strategic initiatives. During the height of her career, she held C-suite positions and managed her own consulting business. Her diverse background includes industries such as hospitality, higher education, financial institutions, and breweries, with a soft spot for startups and nonprofits. She has planned and managed multi-million dollar projects and events, is very responsive and touts her “get 'er done” fun and positive attitude. Her design background gives her the creative eye and experience to be an exceptional right-arm for your brand strategy with top-notch communication skills and attention to detail. She is known for building and sustaining productive relationships to ensure the best client experience and successful partnerships.
Kristen is the founder and CEO of her solo VA practice, as well as a TRS VA. She began her VA journey in 2003 when virtual assisting was a little-known phenomenon. Kristen offers multiples lines of support to speakers, business owners, agencies, and entrepreneurs.
Over the course of the past 17 years, she has served many clients, including manufacturing plant owners, bed and breakfast owners, vacation property rental management companies, business coaches, nonprofit leaders, and nationally known speakers. Her expertise ranges from every-day word processing or presentations to proposals to social media to coordinating events such as formal galas and fundraisers. She takes pride in meeting with each client, listening to their needs and tailoring a package to meet their objectives.
Meet Shelly. She comes to TRS with years of comprehensive experience in both general office and HR administration with a specialization in assisting C-level leadership teams and individuals. With a strong background in project coordination, experience with startup organizations (wearing multiple hats), and advanced skills in both Microsoft and Google environments, Shelly excels in managing simultaneous assignments with attention to detail. She is adept at prioritizing workloads and meeting project deadlines. Shelly has a passion for representing her clients with excellence and is recognized for developing efficient improvements to office systems, workflows, and processes. Known to be easy-going and exceptionally reliable, Shelly is always professional and is ready to work from day one!
Heather is a dynamic, reliable, and motivated Virtual Assistant with demonstrated success in supporting CPAs, therapists, writers, professional speakers, and entrepreneurs with tasks such as
bookkeeping, marketing, project management, social media management, and content writing. Additionally, Heather specializes in providing valuable, top-notch support to title agencies, realtors,
and real estate attorneys by utilizing knowledge and expertise achieved during her 20+ years in the real estate industry. Recently, Heather obtained her Digital Marketing Science certification from the University of North Carolina at Charlotte as well as certifications through Google Ads, Google Analytics, and HubSpot, further broadening her skill set and ability to support a wider variety of clients.
Say hello to Nadia. She resides in North Dakota and is an experienced Virtual Assistant. She has always worked in Customer Service and strives to provide the best experience for her clients. Nadia's skills include email management, data entry, calendar and travel management, research, and more. If you need content creation, she is your girl! Nadia enjoys designing almost anything with Canva. She is willing to learn and grow according to what her clients need and is excited to start with her next TRS client. When not working, Nadia can be found spending time with her family or attending community events, especially through Olive Motherhood Foundation in Williston.
Dana is an experienced VEA and VEP (Virtual Event Planner). She is an organized, talented and creative team player. She takes a great sense of ownership for any project that she touches and makes sure that every detail is carefully planned and executed, and each customer/client is treated with kindness and respect. Her areas of expertise include administration, event planning, social media management, project management, podcast assistance, and database management. Dana's hourly rate is slightly higher to meet industry standards of which she specializes in, therefore, her work is offered at negotiable rates.
This is Maria. Maria has most recently worked in medical environments, but has since joined TRS to show off her unique abilities on the administrative side of business. She is eager and willing to impress her TRS clients! Her skills are amazing and include things like scheduling, insurance, bookkeeping, complaint resolution, sales and social media. Have a website update project? Maria is your gal! She's a WordPress wizard! She prides herself on her customer service skills and the ability to work quickly and efficiently with little or no guidance. She is also an avid learner! Nothing buy HIGH praise from her TRS clients!!
Erin resides in Seaford, DE. She has been a professional OBM, VEA, Copywriter, and Copyeditor for 18 years. She helps clients to build their teams, increase their revenue, and get more time back.
Erin is great at building relationships. This helps her to create teams that work flawlessly and perform her work in the best way for the client. She excels at meeting you where you are and working with you in the best way for you, our client.
She is a highly skilled writer and has a talent for writing in her client’s voice, creating compelling copy that gets results, and ensuring her clients are automating what they can and putting things in place so they stop leaving money on the table.
Ashley resides in Salt Lake City, UT. She is a professional VEA, and a certified Online Business Manager (OBM), who helps entrepreneurs & executives gain more time in their genius zone through systems and processes, systems, stability and scaling. You'll find her to be a skilled as a strategic planner, an adept researcher and a strong business development pro! Ashley is a lifelong learner who excels at deciphering complicated problems and providing solutions, improving processes, and identifying best practices. She specializes in streamlining communication platforms and document creation. Ashley is a Member in good standing of the Association of Virtual Assistants (AVA).
Molly is an experienced VEA, Online Business Manager and owns a solo VA business and boutique travel agency. She is all things administrative and has been working in the virtual space for the past 12+ years. Her client roster includes world-renowned speakers, authors, executive business coaches, CEO's, consultants and business owners. Molly is well respected by her colleagues, clients and vendors. She is known for her honesty, organizational skills, and being a creative problem solver and thought partner. She truly does it all -- social media, marketing campaigns, presentations, website updates, executive calendar management, travel, spreadsheets, project management etc...Just to name a few. Molly is a former member of the now defunct, but previously amazing, International Virtual Assistants Association (IVAA).
We could list all of Amanda's career accomplishments, but the list is HUGE, so you may have to give us a call to learn more about her. The bottom line is this VEA thoroughly enjoys helping people and fit together the puzzle pieces of business, making things run smoothly. She comes with solutions, not problems, to even the toughest of scheduling/calendaring scenarios. She is known for her professionalism in dealing with external, high-level professionals, and has helped to coordinate "small" (750) people conferences to larger scale (3,000 and growing). She does not get lost in the details and loves playing "connect the dots." She helped our CEO create our Venmo a VA program an is an admin who loves what she does. Outside of work you will find her volunteering for one of the many causes she is passionate about or reading a book in the local bookstore in hopes of traveling the globe.
Camey is a former TRS VAM (Virtual Account Manager), who's returned to us and is eager to provide exemplary customer service to her new and existing TRS clients as a project VA. She is especially fond of our business model, "working in tandem," and happily jumps in to assist whenever she is needed. Her support of her fellow VAs is highly regarded. She looks forward to expanding our team and the continued growth of the company. She is a tenured Tandem VA, and is passionate about making business owners’ lives easier with the right organization, systems, and processes put in place to increase their overall productivity. She uses her corporate experience to assist companies with calendar and email management, workflow optimization, social media strategy, bookkeeping, and other administrative tasks. She’s always ready to learn new technology and test out innovative solutions to tackle complex problems. We would also like to applaud and thank Bambi for helping/volunteering time to support our charity, Equine Therapy Alliance.
Jennifer is a TRS Virtual Executive Assistant, bringing with her the precision and foresight honed from her previous role as an award-winning executive assistant (EA), mostly in the government sector. Like the indispensable icebreakers guiding massive ships (like freight liners and cruise ships) through icy waters, carrying many lives and million of dollars of freight, they can't break the ice. Jennifer sees her role as the "icebreaker," the strategic force that clears the path for executives and teams to shine. Invisible (like a Ninja) yet impactful, she expertly navigates heavy calendaring, project management, and budget tracking with a blend of independence, organization, and meticulous attention to detail. Jennifer’s commitment to efficiency, her ability to adapt swiftly without dropping the ball, and her open-minded approach to learning and improvement underscore her dedication to excellence. With a positive attitude and a patient, unflappable nature, she is always ready to take on new challenges, ensuring that the TRS team and its clients navigate smoothly towards success.
Brittany is a thoughtful and experienced virtual assistant for TRS. She has an eye for the details and is known to be extremely organized. She takes pride in the work she does for her TRS clients and works hard to ensure there are no errors with the finished products. Each client's work is executed to their utmost satisfaction, and Brittany embraces the highest of professional standards. Her expertise lies in administrative and legal assistant work. As an online business manager, Brittany's mission is to support clients by streamlining operations, boosting efficiency, and driving growth. She specializes in project management, systems management, and team management. Brittany is a proud veteran of the US Army, with her Bachelor of Science, in Legal Studies and is pursuing her Masters in Public Administration. Brittany is a Member in good standing of the Association of Virtual Assistants (AVA), and a member of the inaugural Advisory Board.
As a Systems Strategist and Online Business Manager/VEA, Ali helps small businesses improve their customer experience and bottom line with project management systems, processes, and productivity tools by providing customized strategies, implementation and training. She has 18 years of experience in office and operations management, 15 in the corporate space, and 3 in her own business. Ali is a natural problem solver and creates structure for businesses with a supportive approach so that our TRS clients can connect, be visible, scale, and grow their businesses. She specializes in project management systems, developing business hubs, mapping the client journey, process improvement, systems and automation, outsourcing strategy, and customer experience.
This is Danielle. Most of Danielle’s career has been working as an administrative professional. She has over 12 years of providing administrative services to clients and her surrounding communities. Highly proficient in administrative work, she specializes in writing/correspondence, contract development, communications and marketing. With effective communication skills, she would be a great addition to any business. Danielle loves building relationships with her clients and thrives on giving them the best service possible.
Meet Kristen: Your Proven Business Accelerator!
With a decade of expertise in healthcare and non-profit industries, Kristen is a Virtual Executive Assistant (VEA) specializing in project management, organization, and communications. A vital member of the TRS VA team, Kristen supports diverse industries. Proficient in tools like Slack, MS Office, Asana, and MailChimp, she ensures seamless operations. Beyond copyrighting and Pinterest, Kristen adapts swiftly to new tasks. Her Master’s in Psychology adds a unique edge in client collaboration. Propel your business with Kristen's strategic skills today.
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